Updates on AirAsia flights due to Mount Agung eruption

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Updates on AirAsia flights due to Mount Agung eruption

Updates on AirAsia flights due to Mount Agung eruption

AirAsia has resumed normal operations to/from Bali and Lombok, with flying conditions around I Gusti Ngurah Rai International Airport and Lombok International Airport expected to remain clear.

AirAsia will continue to monitor the situation closely, and will keep guests informed of any developments. Guests are advised to check the status of their flight on Twitter (@AirAsia) or airasia.com before heading to the airport.

Guests flying to Bali or Lombok from now until 31 December 2017 who no longer wish to travel will be entitled to choose one of the following service recovery options being offered:

For flights to/from Bali and Lombok from 25 November 2017 – 10 December 2017 

Option 1: Move flight: Change to a new travel date on the same route within 30 calendar days from original flight date without additional cost and subject to seat availability; OR

Option 2: Credit Account: Retain the value of fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online Credit Account to be redeemed within 90 calendar days from the date of issue, for travel date of your choice; OR

Option 3: Full Refund: Obtain a full refund in the amount equivalent to your booking. This can be done strictly via e-form available on support.airasia.com:

1.     Click on “Email Us” tab on the right panel

2.     Select “Refund” under Type of Feedback

3.     Select “Flight Cancellation” under Sub Category 1

4.     Complete the remaining form fields and click Submit to proceed

For Flights to/from Bali and Lombok from 11 December 2017 – 31 December 2017

Option 1: Move flight: Change to a new travel date on the same route up to 31 January 2018 without additional cost and subject to seat availability; OR

Option 2: Rerouting: Reroute to another destination within the AirAsia network with fare difference applicable, subject to seat availability; OR

Option 3: Credit Account: Retain the value of fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online Credit Account to be redeemed within 90 calendar days from the date of issue, for travel date of your choice.

Guests who wish to opt for move flight /credit account are urged to fill in an e-Form available on support.airasia.com:

1.     Click on “Email Us” tab on the right panel

2.     Select “Enquiry/Request” under Type of Feedback

3.     Select “Booking” under Sub Category 1

4.     Select “Change Flight” for Sub Category 2

5.     Type in your option under Subject: “Move Flight” OR “Credit Account”

6.     Complete the remaining form fields and click Submit to proceed

a.     For move flight, please provide new flight details (date and time) and passenger name(s)

b.     For credit account, please provide your AirAsia BIG Loyalty member ID

Guests who wish to reroute, please provide new flight details (new route, date and time) and passenger name(s) to our customer care agents via Live Chat or call centre available on support.airasia.com.

Guests are advised to check airasia.com and AirAsia’s social media pages for further announcements.

For guests requiring further information and assistance please contact our customer support team at support.airasia.com.

Source = AirAsia
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